Refunds/Returns

We really hope you love your order however, if you’re not happy with your purchase or it is not how you expected we are here to help.

We are happy to accept refunds/ returns up to 14 days after your order has been dispatched as long as the item is undamaged and in its original packaging. If the product was damaged when it arrived with you, please state this in your email. 

The cost of return is paid for by the customer unless otherwise agreed by us. Please contact us via Email at hello@bearplanet.co.uk  Including your order number, the name of the product you wish to return and the reason for your return/refund. We will get back to you ASAP.